iNovioHomes Warranty Policy

1. Warranty Coverage
iNovioHomes products are covered by a 10-Year Limited Warranty starting from the date of delivery. This warranty applies to the original purchaser and guarantees that our products will be free from material and manufacturing defects under normal residential use.

2. What is Covered
This warranty covers:

• Structural integrity of materials for a period of 10 years.

• Manufacturing defects that affect the intended use of the product.

• Premature product failure caused by faulty workmanship or defective materials.

3. What is Not Covered
This warranty does not cover:

• Damage resulting from misuse, abuse, neglect, accidents, or improper installation.

• Normal wear and tear, including fading, scratches, or natural aging of materials.

• Damage caused by environmental factors such as extreme weather, natural disasters, or exposure to chemicals.

• Products that have been altered, modified, or repaired without written authorization from iNovioHomes.

• Commercial or non-residential use, unless explicitly approved by iNovioHomes in writing.

4. Customer Responsibilities

• Proof of purchase (such as an order confirmation or receipt) must be provided to make a warranty claim.

• Customers are responsible for proper installation, use, and maintenance of the product.

• Any assembly errors, improper storage, or lack of care will void the warranty.

• For returns under warranty, customers are responsible for adequate packaging of the product.

5. Claim Process
To make a warranty claim:

• Contact us at support@inoviohomes.com with your order number, product details, and a description of the issue.

• Provide photographs or videos of the defect for faster resolution.

• Our team will review your claim and may arrange for repair, replacement, or a suitable alternative solution.

6. Remedies
If your product is confirmed to be defective under this warranty, iNovioHomes will, at its discretion:

• Repair the defective product, or

• Replace the product with the same or a comparable model, or

• Provide a refund or store credit.

7. Limitations of Liability

• This warranty is limited to the repair, replacement, or refund of defective products only.

• iNovioHomes is not liable for any incidental, indirect, or consequential damages, including loss of time, inconvenience, or additional costs.

• No employee or agent of iNovioHomes has the authority to alter or extend this warranty in any way.

8. Governing Law
This warranty is governed by the laws of the State of Texas, United States.

9. Contact Information
For all warranty-related inquiries, please contact:
Email: support@inoviohomes.com